Helpdesk
Support your team actually uses
Call, email, or text. No ticket portal to learn, no offshore script. Most issues get fixed remotely while you're still on the line.
Managed IT & helpdesk · Houston, TX
When something breaks, a person answers.
Day-to-day IT support for Houston small businesses. Flat monthly rate, unlimited helpdesk, and someone in a truck when it can't be fixed remotely.
Independent contractor · Mon–Fri, 7am–7pm CT · Serving the Houston metro
AWS Certified
Microsoft Certified
Insured & bonded
Support queue
Today
First response target — 15 min
Closed today: 7
0
Tickets closed
0
Average first response
0
Businesses supported
0
In IT and infrastructure
Trusted by Houston businesses
Kirby Dental Group Alvarez & Pike LLP Northline Freight Halcyon Title Co. Westgate Machine WorksWhat I handle
Everything the office manager shouldn't have to.
Most small businesses in Houston don't need an IT department. They need one person who knows their setup and picks up the phone. That's the job.
Monitoring
Computers and servers, watched
Patches, updates, and disk health handled in the background. I usually see the failing drive before your staff does.
Microsoft 365
Email, licenses, and migrations
Setup, cleanup, and cost trimming for Microsoft 365 or Google Workspace. Shared mailboxes and permissions that make sense.
Networking
Wi-Fi that holds up all day
Firewalls, switches, access points, and cabling — sized for your square footage instead of the box store router you inherited.
Security
Backups and ransomware defense
Off-site backups that get tested, multi-factor on every account, and a written plan for the day something gets through.
Projects
New hires, new offices
Laptop builds, account setup, offboarding the same day someone leaves, and moving the whole office without losing a Monday.
Recent work
Six problems, and what fixing them looked like.
Names withheld where clients asked. Happy to put you in touch with a reference in your industry.
6 hrs to full restore
Ransomware recovery
Dental clinic back online in 6 hours
Encrypted server on a Monday morning. Off-site backups were clean, so we restored charts and imaging before afternoon appointments.
Ask about this one0 hours downtime
Microsoft 365
Law firm off an aging mail server
Eleven mailboxes and twenty years of archives migrated over a weekend. Shared calendars and permissions rebuilt from scratch.
Ask about this oneFull-floor coverage
Networking
Machine shop Wi-Fi that reaches the floor
Tablets kept dropping past the second bay. Replaced consumer gear with three ceiling APs and proper runs back to the rack.
Ask about this one18 seats, one weekend
Office move
Freight brokerage relocated over a weekend
Cabling, firewall, phones, and eighteen workstations moved Friday night. Staff logged in Monday like nothing happened.
Ask about this oneCoverage approved
Security
Title company passed its cyber audit
Multi-factor on every account, documented backup testing, and a written incident plan the insurer accepted.
Ask about this oneZero lost days
Managed IT
Accounting office through tax season
Monitoring caught two failing drives in January. Both swapped before anyone noticed, during the busiest ten weeks of their year.
Ask about this oneWhy hire me
Four things most IT companies won't put in writing.
One person who knows your setup
Not a rotating queue. The same contractor who wired your office answers when it breaks.
15-minute response target
First contact during business hours, with an after-hours number for managed clients.
One flat monthly number
Per user, per month. No hourly surprises, no line item for the phone call you were nervous to make.
No lock-in
Month to month. Every password and license is documented, and the documentation is yours.
How it starts
Four steps, about two weeks.
Step 01
Free review
Thirty minutes, remote or at your office. I look at what you're running and what keeps breaking.
Step 02
A plan and a price
A short document: what's at risk, what I'd fix first, and one flat monthly number.
Step 03
Onboarding week
Monitoring goes on every machine, backups get verified, passwords and accounts get documented.
Step 04
You stop thinking about IT
Your team gets one number to call. You get a monthly summary of what was fixed.
Who I work with
5 to 75 employees, one location or a few.
If your "IT guy" is currently whoever is best with computers, you're the right fit. I work with owner-run businesses across the Houston metro.
Law & accounting offices
Dental & medical clinics
Construction & trades
Machine shops
Logistics & freight
Real estate & title
Nonprofits
Restaurants & retail
Coverage
Same-day on-site inside Beltway 8
Houston · Katy · Sugar Land · Pearland · Pasadena · Cypress · The Woodlands · Spring · Baytown
In their words
What clients say when I'm not in the room.
Questions
The things owners ask first.
Get started
Ready to stop being your own IT department?
The first review is free and takes about half an hour. If I'm not the right fit, I'll tell you who is.
Opens your email app with the details filled in.